How do I book the campervan?
Please head to our booking page It is a term of our insurance that the hire must be paid for by credit or debit card and booked through the website. A non-refundable deposit of half the price of the hire is needed to secure your booking unless there is less than 6 weeks before your booking period, in which case the full amount is due.
What is included in the price of hire of the van?
The price covers hire of the campervan with all the equipment listed in the attached inventory, fully comprehensive insurance with UK breakdown cover, a full tank of diesel (please return the vehicle to us with a full tank) and free parking on our drive for your vehicle while you are away in the van.
How old do I need to be to hire the camper van?
In summary, you need to be over 23 and under 75. Regardless of your age, you must have held a UK licence for 2 years or more. In addition, you must have less than 6 points on your licence and only one accident or claim in the last 3 years. Please note that the terms of insurance do not permit us to hire to undergraduates/students under the age of 25. Please see our full terms and conditions here.
What if I need to cancel my booking?
Unfortunately the deposit (of half the hire price) for securing your booking is non-refundable. If you booked with less than 6 weeks prior to your departure date and paid the full amount, then this is also non-refundable. However, if we do manage to get another booking for the same van, for the same rental period, the booking deposit remains non-refundable, but we will refund the balance of the hire payment. We cannot therefore guarantee that you will be refunded and we recommend that you take out travel insurance to cover any losses.
Is bedding included in the price?
Save that we provide bottom sheets for the two beds, bedding is not included.
Can I bring my dog?
Yes! Maisie and Katie are both pet friendly vans so please ensure that you book them when booking. Just be aware that if there is additional cleaning that needs to be done as a result of your dog or there has been damage to the interior of the van, we reserve the right to withhold money from the security deposit for the damage or additional cleaning. Please see our terms and conditions. Please note that Zara, our partner van, is pet free.
What do I need to bring on the day of pick up?
Please bring your driving licence card for checking. You will need your clothes, wash bag, shoes and bedding (unless you have booked a set from us) and any food you want to bring. We provide salt, pepper, and some cleaning equipment. Please see the attached inventory.
What seatbelts are there in the back seat of the van? Do you have isofix?
We don’t have isofix for baby seats but there are two 3 point seat belts in the back, ready to accept most car seats.